YULIVITRI, YULIVITRI
(2014)
ANALISIS EVALUASI PASCA HUNI PERFORMANSI FISIK
RUANG RAWAT INAP RSI IBNU SINA YARSI
PAYAKUMBUH DAN HUBUNGANNYA DENGAN TINGKAT
KEPUASAN SERTA LOYALITAS PENGGUNA BANGUNAN.
Other thesis, ANDALAS UNIVERSITY.
Abstract
14
Magister Program in Public Health Hospital Administration Studies of
the Faculty of Medicine, Andalas University, Padang 2014
ABSTRACT
dr.Yulivitri, Prof.Dr.dr. Rizanda Machmud.Mkes, Dr.Ir. H, Eko Alvares,Z.
MSA, IAI
“Analysis of Physical Performance of Post-Occupancy Evaluation Wards of
RSI Ibnu Sina Yarsi Payakumbuh and Its Relation to User Satisfaction And
Loyalty”
Paradigm shift of hospital as a health care institution not just a building
that offers health care services but also offers beauty, convenience and
completeness of the facilities on the physical design of the environment as part of
the health service itself. Discrepancy between the expectations of patients as users
of the building with the physical performance of buildings can lead to
disappointment that affect the level of user satisfaction and loyalty. To determine
the level of performance and user expectations of the physical environment can be
performed with the hospital Post-Occupancy Evaluation. RSI Ibnu Sina Yarsi
Payakumbuh plans to add space services, including wards. This plan could cause
problems if it is not backed up with a good marketing strategy plan. Data in 2012
and 2013 still shows the performance inefficiencies hospitalization with
achievement of the BOR in 2012 to 57.2% and 64.4% in 2013. Study was
conducted to look at the problems that occur in the physical performance of
inpatient building and see the extent to which the level of satisfaction and building
user loyalty arising from the performance of the buildings.
This study is an analytic survey with cross sectional method that combines
qualitative and quantitative approaches. The population is all inpatients treated in
the RSI Yarsi Payakumbuh on all classes of wards during the study with a large
sample of 173 people. POE research results in the form of measurement and other
building data than applicable standards and building performance analysis of
factors that influence the level of satisfaction conducted by Importance-
Performance Analysis (IPA) is shown in the Importance-Performance Matrix
(Cartesian diagram). Hypothesis testing is done with the statistical analysis of
univariate and bivariate form of frequency distribution and correlation analysis
and multivariate multiple linear regression analysis using SPSS for Windows
version 17.0.
Results showed that there is a relationship between physical performance
wards to building user satisfaction levels (r = 0.602, p = 0.0005) and user loyalty
(r = 0.334, p = 0.0005), but there is no relationship between the level of
satisfaction building users with user loyalty, even if there is a weak relationship (r
= 0.075, p = 0.343). The level of user satisfaction is most influenced by the
availability of indoor facilities, followed by the size and comfort of the chair and
the room noise level is low. Based on these results have been prepared in a
recommendation to improve performance in the future wards.
15
Keywords: Post-Occupancy Evaluation, Satisfaction, Loyalty, In patients wards,
Hospital.
Library 50 (1989-2012)
Actions (login required)
 |
View Item |
