Analisis Kualitas Pelayanan di Fakultas Ekonomi UNP

Abror, Abror (2008) Analisis Kualitas Pelayanan di Fakultas Ekonomi UNP. Jurnal Bisnis & Manajemen, 4 (2).

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Abstract

The aim of this research is determine student’s perceptions about service quality in Economic faculty. It used 5 dimensions of service quality as variables. By using 100 of 2551 economic faculty students as respondent, this research found, Economic faculty still have weaknesses in responsiveness and empathy dimensions but have good perception on reliability, tangibles and assurance dimensions. If Economic Faculty wanted to improve its servqual, it should be working hard to repair and maintain these 5 dimentions especially in responsiveness and empathy. Kata kunci: Kualitas pelayanan, Fakultas Ekonomi, UNP

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