RESPON KONSUMEN TBRHADAP KUALITAS PELAYANAN PADA PUSAT KESEHATAN MASYARAKAT (STUDI KASUS PADA PUSKESMAS KAMPUNG DALAM KABUPATEN PADANG PARIAMAN)

Lita, Ratni Prima and Irawati, Rusda and Dharma, Nora Linda and Chatib , Johannis (2010) RESPON KONSUMEN TBRHADAP KUALITAS PELAYANAN PADA PUSAT KESEHATAN MASYARAKAT (STUDI KASUS PADA PUSKESMAS KAMPUNG DALAM KABUPATEN PADANG PARIAMAN). Project Report. Lembaga Penelitian Universitas Andalas. (Unpublished)

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Abstract

The background of the research is issue about the importance of qualified service for consumers in Public Health Centre. Cases study in this research is Public Health Centre of Kampung Dalam in Kabupaten Padang Pariaman with 100 responden. To purposes of the research is to know quality of service process meet the cuctomers expectation and customers importance. These research assets some aspects of quality dimension are tangibles, empathy, reliability, responsveness and assurance. Result of research shows that consumers expectation. Can be categorized in very high are docter and facilities for service process. Satisfaction rate is in satisfactory category.

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