BALANCED SCORECARD APPROACH as an ALTERNATIVE for PERFORMANCE MEASUREMENT SYSTEM in SITI RAHMAH HOSPITAL PADANG

Sabri, Beny Rahbandiyosa (2009) BALANCED SCORECARD APPROACH as an ALTERNATIVE for PERFORMANCE MEASUREMENT SYSTEM in SITI RAHMAH HOSPITAL PADANG. Other thesis, Fakultas Ekonomi.

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Abstract

The purpose of this paper is to provide an overview of the usefulness of the Balanced Scorecard in improving Siti Rahmah Hospital management and delivery of health care at reduced cost without loss of quality. This paper describes an approach to designing and implementing a Balanced Scorecard system for measuring performance and productivity in Siti Rahmah Hospital setting. Specific measures of performance criteria are suggested as well as interpreted. Guidelines for measuring productivity are also suggested and interpreted. How these measures may be used by Siti Rahmah Hospital to improve its administration of health care while reducing costs and maintaining quality are described. This paper is aimed to be a useful resource for Siti Rahmah and other hospital management looking to improve their performance and productivity. The Balanced Scorecard is a management tool that is widely used in the manufacturing industry. This paper fulfills a need by healthcare providers to obtain information on implementing a balanced scorecard system that specifically addresses issues unique to hospitals. This paper also addresses how to measures productivity within a Balanced Scorecard System. Keywords: Balanced Scorecard, Siti Rahmah Hospital, Performance Measurement System

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