SARI, YOLANDA DWI
(2014)
MANAGEMENT PERFORMANCE USING BALANCE SCORECARD CONCEPT IN
PT BANK NAGARI MAIN BRANCH OFFICE PADANG.
Other thesis, Universitas Andalas.
Abstract
ABSTRACT
In era globalization, the world of business experienced growth to resulting in an
increasingly competitive conditions competition. In order to enhance organizational
performance, alignment of organizational and individual objectives within the organization is
important. Accordingly, the performance appraisal system is needed that describes the condition
of the company's performance accurately. The Balanced Scorecard is one of the alternative
performance measures that aims to combine the size of financial and non financial performance.
This measurement is the result of a process based on its mission and strategy of a firm. There are
four aspects that are measured in the Balanced Scorecard (BSC) is a financial perspective,
customer perspective, internal business process perspective, growth and learning perspective.
The objective of this research is to analyze the performance of PT Bank Nagari Main
Branch Office Padang using the Balance Scorecard Concept. The collected of data using
primary and secondary data. The primary data obtained from questionnaires that distributed to
employees and customers of PT Bank Nagari Main Branch Office Padang. Secondary data
obtained from annual reports of PT Bank Nagari Main Branch Office Padang per December
period in 2009, 2010, 2011. Those data are compared to the standard set whether each variables
in each perspective categorize as “good”, “enough”, or “bad” condition.
The result of the research shows that the overall performance of PT Bank Nagari Main
Branch Office Padang is good, where the the value of each perspectives are mostly categorized
as “good” standard. For the learning and growth perspective, all the variables measured are in
the good standard. In the internal business perspective, the result reveals enough performance.
While in the customer perspective the overall result from each measurement is in the good
criteria. The crucial thing to be recognized is about financial condition, where the ROA is in the
good criteria, but for LDR is stand in the bad condition. So the company need to set better
strategy to fix their performance in the financial aspect to make the organization balance both in
the financial and non financial to increase its performance.
Keyword: Balanced Scorecard, Business Performance
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