NOVAYANTI, SUMITA (2014) GAMBARAN TINGKAT KEPUASAN PASIEN DI INSTALASI LABORATORIUM SENTRAL RSUP DR.M.DJAMIL PADANG TAHUN 203. Other thesis, ANDALAS UNIVERSITY.
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Abstract
FACULTY OF PUBLIC HEALTH ANDALAS UNIVERSITY Undergraduate Thesis, January 2014 SUMITA NOVAYANTI, No. BP. 0810333070 DESCRIPTION OF PATIENT SATISFACTION IN THE INSTALLATION OF CENTRAL LABORATORY DR. M. DJAMIL PADANG YEAR 2013 X + 69 pages, 13 tables, 7 graphic, 8 appendices ABSTRACT Objectives Quality health care is one of the basic necessity of every society. DR.M.Djamil Hospital is a referral hospital in Padang in West Sumatra, to the customer's satisfaction is the goal of every service that is therein. The purpose of this study was to determine how the level of patient satisfaction in the Installation Lab.Sentral DR.M.Djamil Padang Hospital. Method The study design is descriptive and quantitative to describe the opinion of the respondents collect facts about the patient 's perception of the level of patient satisfaction in Sentral.Populasi Laboratory Installations are all patients who seek treatment at a central laboratory installations DR.M.Djamil Padang Hospital from January to June 2013 . The number of samples of 101 respondents drawn by simple random sampling block . Data were collected by questionnaire , analyzed and tested using Chi Square. Result More than half (57.8%) stated not good customer service quality in Lab.Sentral Installation DR.M.Djamil Padang Hospital within the dimensions of reliability. Most (64.7%) stated customer responsiveness is not good. Most (71.6%) do not guarantee good customer stated. More than half (67.6%) of customers expressed empathy is not good. More than half (52.8%) of customers stated physical evidence is not good. Most (64.7%) the customer is not satisfied with the service that customers receive on Installation Lab.Sentral DR.M.Djamil Padang Hospital. Conclusion Dimensions of quality of health services (rehability, responsiveness, assurance, empathy and tangible) results obtained are not good. Hospital and staff will raise the socialization to improve the performance of the work in accordance with standard operating procedures and services are able to provide appropriate services and fast. Bibliography : 47 (1987 – 2012) Keywords : Quality, satisfaction level, service
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | R Medicine > R Medicine (General) R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine |
| Unit atau Lembaga: | UNSPECIFIED |
| Depositing User: | Marina R kurniawan |
| Date Deposited: | 29 Jan 2015 01:10 |
| Last Modified: | 29 Jan 2015 01:10 |
| URI: | http://repository.unand.ac.id/id/eprint/22361 |
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